Loss or theft, normal wear and tear, intentionally- caused damage, fire or cosmetic damage which does not affect the functionality of the device.
Does AppleCare Plus cover cosmetic damage?
AIG Europe Limited (AIG) is undertaking a restructure as part of its plans for the UK leaving the European Union and intends to transfer its UK insurance business to American International Group UK Limited (AIG UK) which is expected to take effect on 1 December 2018.
AIG UK is a member of the same group of companies as AIG. As a result of the restructure, your policy will transfer to AIG UK but this will have no effect on the cover provided under the policy. Please visit www.aig.com/Brexit to view information relating to the proposed transfer and the rights you have.
This keyfacts document briefly summarises your insurance coverage with AppleCare+. This document does not contain the full terms of AppleCare+; complete coverage details can be found in the AppleCare+ Terms & Conditions. If you choose to purchase AppleCare+, it is important that you read and keep this keyfacts document and the AppleCare+ Terms & Conditions as they contain everything you need to know.
up to two claims of accidental damage, each subject to a policy excess of £49 for Apple Watch (for all models except Edition and Hermès), £55 for Apple Watch (Edition or Hermès models), £29 for HomePod, £39 for iPad, £25 for iPhone with screen-only accidental damage, £79 for iPhone with all other accidental damage, and £25 for iPod, where your device includes a chargeable integrated battery, failure of the battery to hold an electrical charge of eighty per cent (80%) or more from its original specification, and
(2) access to Apple technical support if your device ceases to work correctly. Significant Features, Conditions and Exclusions AppleCare+ coverage is subject to certain terms, conditions and limitations. A summary of these is shown below. Please read your AppleCare+ Terms & Conditions for full details.
AppleCare+ is only available to UK (excluding Isle of Man and Channel Islands) residents aged 18 or over (see clause 6.2.6). AppleCare+ does not cover your Apple Watch, HomePod, iPad, iPhone or iPod for loss or theft, wear and tear, or for cosmetic damage which does not affect the functioning of the device (see clause 5.1). AppleCare+ does not cover you for failures due to defects in design, materials or workmanship. Such failures may be covered by your rights under consumer law or by Apple’s Limited Warranty or by Apple itself during the same period as the AppleCare+ Coverage Period even if you did not purchase or lease your Apple product from Apple (see clause 5.1.9). AppleCare+ is limited to two claims for accidental damage (see clause 4.4).
A policy excess is payable: £49 for Apple Watch (for all models except Edition and Hermès), £55 for Apple Watch (Edition or Hermès models), £29 for HomePod, £39 for iPad, £25 for iPhone with screen-only accidental damage, £79 for iPhone with all other accidental damage, and £25 for iPod will be payable each time you make an accidental damage claim in the UK (excluding Isle of Man and Channel Islands).
If you make a claim in a different country, the policy excess varies (see clause 1.22). Premium The premium for AppleCare+ is £59 for Apple Watch (excluding Edition and Hermès models), £109 for Apple Watch (Edition or Hermès models only), £39 for HomePod, £69 for iPad or iPad mini, £89 for iPad Pro, £89 for iPhone SE, £129 for iPhone (8, 7, 6s, 6 models), £149 for iPhone (8 Plus, 7 Plus, 6s Plus, 6 Plus models), £199 for iPhone X or £49 for iPod, inclusive of applicable taxes, details of which are in the AppleCare+ Terms & Conditions.
Period of Insurance Your AppleCare+ hardware coverage only starts on the date you purchase AppleCare+. This means that if you buy AppleCare+ up to 60 days after you purchase or begin to lease your Apple Watch, HomePod, iPad, iPhone or iPod you will only receive hardware coverage from that date.
- The technical support coverage starts on expiry of the complimentary technical support cover provided by the manufacturer, which starts on the date you purchase or begin to lease your Apple Watch, HomePod, iPad, iPhone or iPod.
- Both types of coverage end 24 months from the date you purchased or began to lease your Apple Watch (for all models except Edition and Hermès), HomePod, iPad, iPhone or iPod, or 36 months from the date you purchased or began to lease your Apple Watch (Edition or Hermès models), not the date you purchased AppleCare+, as shown in your Proof of Coverage certificate or sales receipt.
Your AppleCare+ coverage may end earlier if you have exercised your right to cancel. If you are no longer eligible to make a claim for accidental damage, your hardware coverage for battery depletion and technical support will continue for 24 months from the date of purchase or lease of your Apple Watch (for all models except Edition and Hermès), HomePod, iPad, iPhone or iPod, or 36 months from the date you purchased or began to lease your Apple Watch (Edition or Hermès models).
Policies where you pay your premium upfront
You may cancel AppleCare+ at any time. If you have not made any claims and you cancel within 30 days of purchasing AppleCare+, you will receive a full refund. If you have not made any claims and cancel after this 30-day period, you will receive a pro-rata refund depending on how long you have had AppleCare+.
Policies where you pay your premium under a payment plan agreement
Where you have agreed to pay the premium in instalments, if you have not made any claims and you cancel within 30 days of purchasing AppleCare+, you will receive a full refund of any instalment payments you have made. If you cancel after this 30-day period, you will not be entitled to a refund of any of the instalment payments.
Where you pay the premium by instalments and you have not paid your instalment arrears by the date requested, the Payment Plan Provider may request that AIG cancel your policy. AIG will cancel your policy with immediate effect on receipt of such a request. Where you fail to pay any instalments by the date due and you are in arrears under the payment plan agreement, you will not be entitled to receive hardware coverage or technical support in respect of your Apple Watch, HomePod, iPad, iPhone or iPod until you pay the instalment arrears in full.
Making a claim To make a claim, call Apple on +44 (0)800 107 6285. If you are making a claim for hardware coverage, you can also make a claim by visiting an Apple retail store or an Apple Authorised Service Provider. You must make your claim as soon as possible after the problem has occurred.
- Please retain your original sales receipt and/or your Proof of Coverage certificate as you may be required to provide proof of purchase to confirm the eligibility of your Apple Watch, HomePod, iPad, iPhone or iPod for coverage under AppleCare+.
- For full details about making a claim please see the AppleCare+ Terms and Conditions.
Complaints AIG and Apple believe you deserve courteous, fair and prompt service. AIG has asked Apple to deal with claim and underwriting complaints on its behalf to ensure you have one point of contact on all matters. If there is any occasion when the service you receive does not meet your expectations, please contact Apple using the appropriate contact details below quoting the device serial number: If you are still not satisfied with the outcome of your complaint, you may be entitled to refer it to one of the following Ombudsman who will review your case.
Address: Financial Ombudsman Service Exchange Tower London, E14 9SR United Kingdom By Telephone: 0800 0234 567 or 0300 123 9 123 (free for mobile phone users who pay a monthly charge for calls to numbers starting 01 or 02) Email: [email protected]
Address: The Republic of Ireland Financial Services and Pensions Ombudsman 3rd Floor Lincoln House Lincoln Place Dublin 2 D02 VH29 Ireland By Telephone: +353 16620899 By Email: [email protected]
Following this complaint procedure does not affect your right to take legal action. For full details about making a complaint please see your AppleCare+ Terms and Conditions. About AIG AIG is a firm authorised by the Prudential Regulation Authority and regulated by the Prudential Regulation Authority and the Financial Conduct Authority (Firm Reference Number: 202628) in the United Kingdom.
This information can be checked by visiting the Financial Services Register ( register.fca.org.uk ). AIG is registered in England (company number 1486260) and has its registered office at The AIG Building, 58 Fenchurch Street, London, EC3M 4AB. Compensation As a regulated entity, AIG is covered by the Financial Services Compensation Scheme (the “FSCS”).
You may be entitled to compensation from the FSCS if AIG is unable to meet its obligations. For further details about the FSCS please refer to the AppleCare+ Terms & Conditions.121317 AC+ UK KFD v1.15
Does Apple replace cosmetic damage?
Looks like no one’s replied in a while. To start the conversation again, simply ask a new question. Hi, I would just want to know! MacBook Air, macOS 12.6 Posted on Oct 6, 2022 10:28 PM 3 replies Oct 7, 2022 6:37 AM in response to Loombandz Loombandz wrote: Does Cosmetic Damage void Apple Limited Warranty? Hi, I would just want to know! Vague question at best.
If you have AppleCare+ it will cover a large portion of accidental damage. AppleCare Products – Mac – Apple In or out of warranty you can get a free over the counter ‘Apple Service Diagnostics’ test /assessment Make an appointment for a “hardware issue” Genius Bar Reservation and Apple Support Options – Apple Outside the USA Contact Apple for support and service – Apple Support Call Customer Support (800) MY–APPLE (800–692–7753) or on line Apple Support or call AppleCare Support at 1-800-APLCARE (800-275-2273) Outside the USA—Contact Apple for support and service by phone See a list of Apple phone numbers around the world.
Contact Apple for support and service – Apple Support Oct 7, 2022 6:45 AM in response to Loombandz Void the Warranty – do not know Decrease the Value of the Computer if doing a Re-Sale and / or Trade In – probably Oct 7, 2022 12:17 PM in response to Loombandz Cosmetic Damage.No, it will not void the warranty.
- But what you consider cosmetic damage, may be considered by Apple as Accidental Damage.
- Cosmetic damage is just surface marks and scratches.
- If there are dents, then that would be considered Accidental Damage in most cases.
- Sometimes accidental damage will be ignored if it is not affecting the function of the laptop and is not contributing to the problem being repaired.
The only way to know is to have Apple or an Apple Authorized Service Provider examine the laptop to provide you with a repair estimate. Apple always has the final say in these matters and the repair techs must be extremely careful since they must return the bad part to Apple who will examine the part.
Does AppleCare cover cosmetic scratches?
AppleCare+ covers accidental damages but not cosmetic damage. In other words, if you drop your device and it has a scratch or dent on it, but the device operates perfectly, Apple may classify that as ‘cosmetic’ and not cover it, if you drop the device and now something doesn’t work, then it’s covered.
Does AppleCare cover dents on Mac?
If you have AppleCare+ it will cover a large portion of accidental damage. There will be a cost associated with fixing your dent and scratches on the case.
What does AppleCare Plus actually cover?
AppleCare+ – AppleCare+ is Apple’s extended product warranty you can purchase at an additional cost from Apple or most authorized sellers. AppleCare+ plans last between 2-3 years depending on the product, and they start on the day of product purchase.
It overlaps with AppleCare standard coverage for a year. However, it provides additional coverage, including screen breaks, accidental hardware damage, and battery replacement. It also provides access to priority customer support 24/7. AppleCare+ plans now come with an unlimited number of claims you can file during the plan.
Previously, you could only file a total of two claims during a 12-month period. When you file a damage claim, you’ll have to pay an additional deductible or service fee depending on the damage, You can get your product repaired or replaced through mail-in or in-store options.
Does Apple fix dents MacBook Pro?
Dents in your MacBook Pro aluminum case are a cosmetic problem you can usually ignore. If your MacBook Pro was damaged and no longer works, take it to an Apple store or an authorized service center to have it professionally repaired. But if you just want to improve the look of your functioning MacBook Pro, you can remove the dents yourself.
Remove the battery from the back of the MacBook Pro. Slide the latches on either side of the battery down and lift to remove the cover, then remove the battery itself. Unscrew the memory door, located in the battery bay. Remove the door to access the screws next to the memory and unscrew them. Remove all of the screws around the perimeter of the MacBook Pro. Separate the upper case from the lower case. The display will still be attached to the upper case by the hinge. Do not tug the case apart forcefully or you’ll break the wires that connect the logic board to the display. If the case doesn’t open easily, slide your fingers along the edges of the computer and carefully pry open the case. Disconnect the orange ribbon cables that connect the logic board to the case. Use a plastic spudger, available from computer parts supply stores, to pry the ribbon cables from their connectors on the logic board. Make note of where they were attached, so you can put them back when you reassemble the case. You may want to sketch a diagram to remind you where everything goes when you reassemble the computer. Take the display out of the case if you need to hammer out a dent in the top of the computer. There are small clips holding the display in on either side of the case. Carefully pry it out with the spudger and place it on a soft, lint-free cloth. Don’t remove the display unless you need to work on that part of the case. Remove the logic board completely if you’ll be hammering out a dent in the bottom part of the case. There are screws attaching the logic board to the case. Once you’ve removed them, carefully lift the logic board out. Place the dented part of the case on a soft, lint-free cloth. Use another cloth, or fold the cloth over, to protect both sides of the aluminum. Strike the dent with a rubber mallet to hammer it out. Be careful not to strike too hard or you could create further damage. Check the case between strikes to see if you’ve used enough pressure to remove the dent. Reassemble the case. Use your diagram, if you made one, to reconnect all the orange ribbon cables. When everything is fully reassembled, put the battery back in and snap the battery cover back into place.
Does AppleCare work for physical damage?
Enjoy 2 years of peace of mind when you buy AppleCare+ for iPhone. – Every iPhone comes with 1 year of hardware repair coverage through its limited warranty and up to 90 days of complimentary technical support, AppleCare+ for iPhone extends your coverage to 2 years from your AppleCare+ purchase date 1 and adds unlimited incidents of accidental damage protection.
Does AppleCare repair or replace?
How much will it cost? – If you have AppleCare+, you can replace your iPhone with an incident of accidental damage. You’ll pay the “other damage” AppleCare+ fee, as specified in the AppleCare+ Terms and Conditions. You can also review that fee in our pricing estimate tool.
Will Apple replace a scratched screen under AppleCare?
Do you have AppleCare+? – Your country or region offers AppleCare+ for this product. Screen repair (front) is eligible for coverage with a fee by using an incident of accidental damage from handling that comes with your AppleCare+ plan. Learn more about AppleCare+ in the United States
What would Apple do if my paint scratches with AppleCare?
I have two tiny scratches on my Apple Watch interface. Can I get this repair for free under my Apple care coverage? If so, how long those it typically takes to get the watch fix? Posted on Jan 29, 2018 6:57 AM Hi If the screen appears to be scratched, then it is possible that you have only scratched through the fingerprint-resistant, oil repellent coating.
- It is normal for this coating to wear away under normal use, but it may have become scratched without damaging the screen beneath.
- Unless the issue is due to a manufacturing defect, cosmetic damage – including scratches – is not covered under either Apple’s Limited Warranty or AppleCare+.
- Apple does not offer a screen repair or screen replacement service for Apple Watch and Apple Watch is not user-serviceable.
The watch may instead be eligible for whole unit replacement via chargeable, out-of-warranty service. If you wish to explore this option, then I suggest that you contact Apple Support (mail-in service may be available, if required), make a Genius Bar reservation or visit an Apple Authorised Service Provider to establish any available service options, likely timescales and cost:
US: Apple Watch Service Answer Center – Apple Support Elsewhere: Select your country for Apple Watch service and repair information
Note that, whether you have scratched the screen or not, Apple does not recommend using cleaning products or polishing or buffing the watch with abrasives; these will wear away the coating and may also (further) scratch the display. A good quality screen protector (of the thin film type) may be effective in obscuring or reducing the visibility of the mark, as well as in providing some measure of protection against future damage.
Are repairs free if I have AppleCare?
AppleCare is the device service and protection platform for Apple products. If anything goes wrong with a device during the coverage period, you pay a small fee to repair the device using new or certified-new parts. Every Apple product gets 90 days of support with a one-year warranty.
What does AppleCare consider accidental damage?
NOTE ON CONSUMER LAW: AppleCare+ is an insurance policy covering the risk of damage to your Apple Watch, HomePod, iPad, iPhone, or iPod and the need for technical assistance. AppleCare+ does not provide coverage for failure due to defects in design and/or materials and/or workmanship.
Such failures will be covered separately either by your consumer law rights or the Apple Limited Warranty, or by Apple itself during the same period as the AppleCare+ Coverage Period, even if you did not purchase or lease your Apple product from Apple. If a product is defective, consumers may, in addition to any other rights which they may have under consumer law in the UK, have rights under the Consumer Rights Act of 2015.
Thank you for buying AppleCare+, an insurance policy underwritten by American International Group UK Limited (AIG), who agrees to insure Your Apple Watch, HomePod, iPad, iPhone or iPod according to the terms and conditions contained in this Policy. AppleCare+ covers You for repair or replacement of Your device in the event of Accidental Damage or Battery Depletion and access to Technical Support from Apple (as set out in clause 4.5).
The Policy is sold by Apple and Apple Authorised Resellers. Apple, on AIG’s behalf, will also handle claims and any complaints You may have (full details of this are in clause 12). AppleCare+ does not cover You for loss or theft of Your device, or for failure due to defects in Your device, although such failures will be covered separately either by Your rights under consumer law or the Apple Limited Warranty, or by Apple itself during the same period as the AppleCare+ Coverage Period even if You did not purchase or lease Your Apple product from Apple (as set out in clause 5.1.9).1.
Definitions Any word or expression which appears capitalised in this Policy is defined in this definitions section and has the same meaning whenever it is used throughout this Policy: 1.1. “Accidental Damage” means physical damage, breakage or failure of Your Covered Equipment due to an unforeseen and unintentional event occurring either due to handling (e.g., dropping the Covered Equipment or through liquid contact) or due to an external event (e.g., extreme environmental or atmospheric conditions).
- The damage must affect the functionality of Your Covered Equipment, which includes cracks to the display screen that affect the visibility of the display.1.2.
- AIG” means American International Group UK Limited whose registered office is at The AIG Building, 58 Fenchurch Street, London EC3M 4AB.1.3.
- Apple” means Apple Distribution International (or its appointed agents), who distribute, sell and administer this Policy and who handle claims and complaints on AIG’s behalf.1.4.
“Apple Authorised Service Provider” means a third-party service provider appointed as Apple’s agent to handle claims on AIG’s behalf. A list of these providers can be found through locate.apple.com/uk/en,1.5. “Apple Authorised Reseller” means a third-party authorised by Apple to distribute this Policy at the same time as selling or leasing You Your Covered Equipment.1.6.
- AppleCare+ Details” means the support website apple.com/legal/sales-support/applecare/applecareplus,1.7.
- Apple Limited Warranty” means the voluntary manufacturer’s warranty provided by Apple (under separate terms of service) to purchasers or lessees of Covered Equipment, which provides benefits that are in addition to, and not instead of, rights provided by consumer law.1.8.
“Arrears Notice” means the notice that Your Payment Plan Provider issues to You notifying You that You have failed to pay an Instalment and/or that You are in default under the Payment Plan Agreement for failure to pay Instalments.1.9. “Battery Depletion” means, in relation to Covered Equipment which use an integrated rechargeable battery, when the capacity of such Covered Equipment’s battery to hold an electrical charge is less than eighty percent (80%) of its original specification.1.10.
“Business Customer” means a customer who has registered for and purchased their Covered Equipment through the Apple business online store.1.11. “Consumer Software” means the operating software (“OS”) of the Covered Equipment, software applications that are pre-installed on the Covered Equipment, and Apple-branded applications that are subsequently installed on the Covered Equipment, which may vary from time to time.1.12.
“Coverage Period” means the period set out in clause 184.108.40.206. “Covered Equipment” means the Apple Watch, HomePod, iPad (including an iPad Input Device), iPhone or iPod identified by the product serial number shown on Your POC certificate (or in the case of an iPad Input Device as evidenced by Your proof of purchase), as well as the original Apple-branded accessories supplied in the same box.
The Covered Equipment must have been purchased or leased as new from Apple or an Apple Authorised Reseller no more than sixty (60) days before the date You purchase this Policy or, where legal ownership of the Covered Equipment has been transferred to You, the Policy must have been transferred to You pursuant to clause 11 of this Policy, except an iPad Input Device which must be purchased at the same time You purchase or begin to lease Your iPad.1.14.
“Hardware Coverage” means the cover providing for repair or replacement of Your Covered Equipment due to events of Accidental Damage and Battery Depletion.1.15. “Insurance Tax” means the insurance premium tax which is included in the Premium and which is payable at the rates applicable on the date of purchase of the Policy, which for the following Apple products are: Please note that these rates are subject to change.1.16.
“Instalment” means any sum payable by You under a Payment Plan Agreement.1.17. “Insured Event” means (a) Accidental Damage to Your Covered Equipment and/or (b) Battery Depletion and/or (c) the need to use Technical Support, which occurs during the Coverage Period.1.18. “iPad Input Device” means an Apple Pencil.1.19.
“Payment Plan Agreement” means the agreement between You and Your Payment Plan Provider to fund Your payment of the Premium by Instalments.1.20. “Payment Plan Provider” means the party with whom You have entered into Your Payment Plan Agreement, which includes Apple, an Apple Authorised Reseller or a third-party financing institution.1.21.
- POC certificate” means the proof of coverage document which You will receive when You purchase this Policy, which includes Your insurance details and the serial number of the Covered Equipment to which this Policy applies.
- If You have purchased this Policy in an Apple retail store or from an Apple Authorised Reseller, or as it applies to an iPad Input Device, the original sales receipt may also be Your POC certificate.1.22.
“Policy” means this insurance document setting out the AppleCare+ terms and conditions, which, together with the POC certificate You received when You purchased AppleCare+, forms Your legal contract of insurance with AIG.1.23. “Policy Excess” means the relevant excess for the Covered Equipment as follows: payable by You for each Accidental Damage claim You make in the UK (excluding Isle of Man and Channel Islands) under this Policy.
- Please note that if You make a claim in another country under this Policy, the Policy Excess will need to be paid in that country’s currency and at that country’s applicable rate – for further details, please visit AppleCare+ Details.
- For iPhone Screen-Only Accidental Damage claims, the Covered Equipment must have no additional damage beyond the screen damage, including, but not limited to, bent or dented enclosure, that would prevent Apple from replacing the screen on the Covered Equipment.
Covered Equipment with additional damage will be categorized as iPhone All Other Accidental Damage claims. Screen-Only repairs are only available for iPhone.1.24. “Premium” means the amount which You agree to pay for coverage under this Policy as detailed in clause 2.3.
Premium includes Insurance Tax at the applicable rate.1.25. “Technical Support” means access to Apple technical assistance if Your Covered Equipment ceases to work correctly, which is otherwise available from Apple for a pay-per-incident fee.1.26. “You/Your” means the person who owns or leases the Covered Equipment and any person to whom the Policy is transferred pursuant to clause 11.2.
The Policy 2.1. Your Policy is made up of this insurance document setting out the terms & conditions of Your coverage under AppleCare+ and Your POC certificate. Please check them carefully to make sure they give You the cover You want. If Your needs change or any of the information on which the Policy is based changes, Apple and AIG may need to update their records, and the details on Your POC certificate may need to be altered.2.2.
- Should You need to obtain a replacement POC certificate or obtain a copy of Your insurance details, visit mysupport.apple.com/products, and follow the instructions.2.3.
- The Premium for Your Policy is as follows: These prices include Insurance Tax at the applicable rate.3.
- Coverage Period 3.1.
- Your Hardware Coverage starts from the date You purchase Your Policy.
This means that if You purchase AppleCare+ up to sixty (60) days after You purchase or begin to lease Your Covered Equipment, You will only receive Hardware Coverage from that date. Your Technical Support coverage starts on expiry of Your complimentary technical support cover provided by the manufacturer, which starts on the date You purchase or begin to lease Your Covered Equipment.
Both types of cover end 24 months from the date You purchased Your Policy for all devices except for Apple Watch Hermès, in respect of which both types of cover end 36 months from the date You purchased Your Policy. Your Policy purchase date is shown on Your POC certificate (or in the case of an iPad Input Device as evidenced by Your proof of purchase).3.2.
Your coverage may end earlier if You have exercised Your right to cancel under clause 10 or if it is cancelled by AIG in accordance with the terms of this Policy. If You are no longer eligible to make a claim for Accidental Damage, Your hardware coverage for Battery Depletion and Technical Support will continue until the end of the Coverage Period.3.3.
This Policy does not cover You for damage to the Covered Equipment from an Insured Event which occurred before this Policy was purchased.4. Cover 4.1. Hardware Coverage. If You make a valid claim under the Hardware Coverage element of this Policy, AIG will arrange for Apple either: 4.1.1. to repair the Covered Equipment using new or refurbished parts that are equivalent to new in performance and reliability; or 4.1.2.
if it would not be practical or economically viable to perform a repair, to supply a replacement for the Covered Equipment with a new Apple-branded device or an Apple-branded device that is equivalent to new in performance and reliability, and of the same type as the original.
If an Apple-branded device which matches Your Covered Equipment is not available, an Apple-branded device which is at least functionally equivalent to the original Covered Equipment (subject to applicable Consumer Software updates) will be supplied. The replacement Apple-branded device will become the new Covered Equipment under this Policy.
In the event of a replacement, Apple or the Apple Authorised Service Provider will keep the original Covered Equipment. The Covered Equipment can only be repaired or replaced and no cash benefit will be payable by AIG if You make a claim.4.2. If a replacement is provided to You under clause 4.1.2, Apple, or the Apple Authorised Service Provider, may install the latest software and operating system that is applicable to the Covered Equipment as part of cover provided by this Policy.
- Third-party applications installed on the original Covered Equipment may not be compatible with the Covered Equipment as a result of the software and operating system update.
- If You make a claim in a different country from that in which You bought or leased the Covered Equipment, Apple or the Apple Authorised Service Provider may repair or exchange products and parts with locally comparable products and parts.4.3.
Policy Excess. In relation to each valid claim for Accidental Damage that You make under this Policy, before You are entitled to the benefits in clause 4.1, You will have to pay the applicable Policy Excess towards the cost of the claim. The Policy Excess can be paid to Apple or the Apple Authorised Service Provider in cash or by debit or credit card.4.4.
- Claims Limit.
- A maximum of two claims for Accidental Damage can be made during the Coverage Period.
- After the second claim is settled, the cover for Accidental Damage on this Policy will cease.
- However, Your coverage for Technical Support and Battery Depletion will continue to the end of the Coverage Period.
Any Accidental Damage claim made for an iPad Input Device is considered an individual Accidental Damage claim and will count towards Your two claims limit, even if it arises out of the same occurrence as an Accidental Damage claim for Your iPad.4.5. Technical Support.
- If You make a valid claim under this section of Your Policy, You will be able to access the Apple technical support helpline if Your Covered Equipment ceases to work correctly, which is otherwise available for a pay-per-incident fee.
- This coverage starts on the expiry of the complimentary support period which starts on the date You purchase or begin to lease Your Covered Equipment.
Technical Support will cover the Consumer Software and any connectivity issues between the Covered Equipment and an AirPort device, Apple TV and a compatible wireless device or computer that meets the Covered Equipment’s connectivity specification. It will cover the then-current version of the Consumer Software, and the prior Major Release.
“Major Release” means a significant version of software that is commercially released by Apple in a release number format such as “1.0” or “2.0” and which is not in beta or pre-release form.5. Exclusions 5.1. Hardware Coverage. This Policy does not cover You for: 5.1.1. a product that is not the Covered Equipment; 5.1.2.
damage caused by: 220.127.116.11. abuse or misuse, meaning intentionally-caused damage including knowingly using the Covered Equipment for the purpose or in the manner for which it was not intended; 18.104.22.168. actual, or attempted, modification or alteration of the Covered Equipment; or 22.214.171.124.
- Service or repair (including upgrades) performed by anyone who is not Apple or an Apple Authorised Service Provider; 5.1.3.
- Covered Equipment with a serial number that has been altered, defaced or removed, or Covered Equipment that has been opened, serviced, modified or altered by anyone other than Apple or an authorised representative of Apple, or Covered Equipment that contains component parts that are not authorised by Apple; 5.1.4.
the loss or theft of Your Covered Equipment; 5.1.5. Covered Equipment (including all major components) that is not returned to Apple; 5.1.6. cosmetic damage to the Covered Equipment which does not affect the functionality of the Covered Equipment, including, but not limited to, hairline cracks, scratches, dents, broken plastic on ports and discolouration; 5.1.7.
- Damage or failure caused by normal wear and tear and/or usage of the Covered Equipment; 5.1.8.
- Damage caused by fire; or 5.1.9.
- Failure due to defects in materials and/or workmanship and/or design; however, such failures will be covered separately either by Your consumer law rights or by the Apple Limited Warranty, or by Apple itself during the same period as the AppleCare+ Coverage Period even if You did not purchase or lease Your Apple product from Apple.5.2.
Technical Support. This Policy does not cover You for: 5.2.1. the use or modification of the Covered Equipment or Consumer Software in a manner for which it is neither intended to be used or modified according to the user manual, technical specifications or other guidelines published on the Apple website for the Covered Equipment; 5.2.2.
- Issues that could be resolved by upgrading software (including the Consumer Software) to the latest version; 5.2.3.
- Third-party products or other Apple-branded products or software (other than the Covered Equipment or Consumer Software) or the effects of such products on or interactions with the Covered Equipment or Consumer Software; 5.2.4.
the use of a computer or operating system that is unrelated to Consumer Software or connectivity issues which do not originate from the Covered Equipment; 5.2.5. OS software or any Consumer Software designated as “beta”, “prerelease”, “preview”, or similarly labeled software; 5.2.6.
- Damage to or loss of any software or data residing or recorded on the Covered Equipment; 5.2.7.
- Recovery and reinstallation of software programs and user data; or 5.2.8.
- Advice that relates to everyday use of the Covered Equipment where there is no underlying problem with its hardware or software.6.
- General conditions 6.1.
To have the full protection of Your Policy, You must comply with this clause as well as clauses 7, 8, and 9, which are conditions of this Policy. Failure to comply with these conditions may result in Your claim being declined.6.2. The following conditions apply to this Policy: 6.2.1.
- Original Parts.
- As a condition of receiving covered service, all Covered Equipment must be returned to Apple in its entirety including all original parts or Apple-authorised replacement components.6.2.2.
- Policy limits.
- Cover under Your Policy is subject to those exclusions set out in clause 126.96.36.199.
- Premium payment and cover.
If You agree to pay the Premium in full upfront, it must be paid before You can receive Hardware Coverage or Technical Support, and no claim will be met under this Policy if the Premium has not been paid in full. In order to pay the Premium by Instalments, You will be required to enter into a Payment Plan Agreement with a Payment Plan Provider, and You can receive the Hardware Coverage or Technical Support from the time You enter into the Payment Plan Agreement.
You must pay Your Instalments in accordance with the terms and conditions of Your Payment Plan Agreement.6.2.4. Non-payment of Instalments. Where You pay the Premium by Instalments and You have not paid Your Instalment arrears by the date requested in the Arrears Notice, the Payment Plan Provider may request that AIG cancel Your Policy.
AIG will cancel Your Policy with immediate effect on receipt of such a request. Where You fail to pay any Instalments by the date due and You are in arrears under the Payment Plan Agreement, You will not be entitled to receive Hardware Coverage or Technical Support in respect of the Covered Equipment until You pay the Instalment arrears in full.6.2.5.
Your duty of care. You shall take all reasonable precautions to protect the Covered Equipment against an Insured Event and shall use and maintain the Covered Equipment in accordance with its instructions.6.2.6. Your residence & age 188.8.131.52. If You are not a Business Customer, You are only entitled to purchase this Policy if You have Your main residence in the United Kingdom (excluding Isle of man and Channel Islands) and You are aged eighteen (18) years or over on the date of purchase of this Policy.184.108.40.206.
If You are a Business Customer, You are only entitled to purchase this Policy if You have purchased the Covered Equipment for use in connection with a business, trust, charity or other unincorporated body established in the United Kingdom (excluding Isle of man and Channel Islands).6.2.7.
Other insurance. If You have another insurance policy in respect of the Covered Equipment in force during the Coverage Period, then You can still make a claim under this Policy because AIG agrees to provide coverage to You irrespective of, and without regard to, any other policy.7. How to make a claim 7.1.
For Hardware Coverage. You must report Your claim as soon as possible by visiting an Apple retail store or Apple Authorised Service Provider, by accessing support.apple.com/en-gb or telephoning Apple on +44 (0)800 107 6285. Apple will require Your Covered Equipment serial number before providing assistance.
- Your claim will be settled by means of the options set out in clause 220.127.116.11.
- For devices with storage media, during the Hardware Coverage service, Apple or the Apple Authorised Service Provider will delete any data held within the Covered Equipment and reformat the storage media.
- You should back up all data on a regular basis and prior to making a claim where possible.7.3.
If requested, You must produce proof of purchase for Your Covered Equipment and Your POC certificate in order to validate that Your Apple product is Covered Equipment.7.4. Valid claims for Hardware Coverage can be made using one of the following options: 7.4.1.
Carry-in service. You can return Your Covered Equipment to an Apple retail store or an Apple Authorised Service Provider. A repair will be undertaken or a replacement provided in accordance with clause 4.1. Once the repair is complete or a replacement is available (as applicable), You will be notified to come to the Apple retail store or Apple Authorised Service Provider to collect Your Covered Equipment.
If You return the Covered Equipment to an Apple retail store, some repairs can be completed on the spot. It is advisable to make a reservation in advance on apple.com/uk/retail,7.4.2. Mail-in service. Apple will send You the prepaid postage and packaging required so that You can send Your Covered Equipment to Apple.
- Once the screening or repair is complete, Apple will return the Covered Equipment or a replacement of the Covered Equipment to You.
- Apple will pay postage costs to and from Your location if all instructions are followed by You.7.4.3.
- Express Replacement Service (“ERS”).
- Apple will require the Covered Equipment to be returned and a credit card authorisation to be given as security for the retail price of the replacement product and applicable shipping costs.
If You are unable to provide credit card authorisation, this service will not be available to You. Apple will send a replacement product to You along with instructions for the return of the Covered Equipment. If You follow these instructions, Apple will cancel the credit card authorisation, and You will not be charged for the replacement product and the shipping to and from Your chosen shipping address.
lf You fail to return the original Covered Equipment as instructed or You return a product that is not the Covered Equipment, Apple will charge Your credit card for the authorised amount. Please note that ERS is not available for iPod or iPhone Screen-Only claims.7.5. The Hardware Coverage service options may vary between countries depending on local capability.
Please visit AppleCare+ Details for further details.7.6. Where it will not be possible to provide a certain method of service set out above, it may be necessary to change the method by which Apple provides Hardware Coverage to You.7.7. If You seek to make a claim under this Policy in a country that is not the country of purchase, You will need to comply with all applicable import and export laws and regulations, and You will be responsible for all customs duties, value added tax and other associated taxes and charges that may apply.7.8.
- For Technical Support, You can make a claim by telephoning Apple on +44 (0)800 107 6285 who will request the Covered Equipment serial number before providing assistance.
- You can also obtain information by accessing the following free support resources below: 8.
- Your responsibilities when making a claim 8.1.
When making a claim under this Policy, You must comply with the following: 8.1.1. You must provide information about the symptoms and causes of the damage to or problems You have with the Covered Equipment; 8.1.2. To allow Apple to troubleshoot and otherwise assist with Your claim, if requested, You must provide information, including but not limited to the Covered Equipment serial number, model, version of the operating system and software installed, any peripheral devices connected or installed on the Covered Equipment, any error messages displayed, actions taken before the Covered Equipment experienced the issue and steps taken to resolve the issue; 8.1.3.
- You must follow instructions given to You by Apple or the Apple Authorised Service Provider and pack the Covered Equipment in accordance with shipping instructions given by Apple or the Apple Authorised Service Provider; 8.1.4.
- You must not send products and accessories that are not subject to a Hardware Coverage claim (e.g., cases, car chargers, etc.) as these cannot be returned; 8.1.5.
You should ensure where possible that Your software and data residing on the Covered Equipment is backed up. Apple will delete the contents of the Covered Equipment and reformat the storage media. Neither AIG nor Apple will be responsible for any loss of software or data residing on the Covered Equipment when it is submitted as part of a claim under this Policy; and 8.1.6.
- You must provide to Apple all major components of the product subject to Hardware Coverage to allow Apple to assess the validity of Your claim.8.2.
- You will be responsible for reinstalling all other software programs, data and passwords.8.3.
- To the maximum extent permitted by applicable law, AIG, Apple, Apple Authorised Service Providers, and their employees and agents, shall not be liable to You for any indirect losses You incur, for example the costs of recovering, reprogramming or reproducing any programme or data or any loss of business, profits, income or anticipated savings resulting from a failure to meet their obligations under this Policy.9.
Deception, fraud and illegal use 9.1. If any claim is found to be fraudulent or if You knowingly give misleading information when making a claim, the claim will be declined, and Your Policy will be cancelled with no refund of Premium due to You. Apple or AIG may inform the police or other regulatory bodies.9.2.
This Policy may be immediately cancelled by AIG if it is notified by a competent authority that the Covered Equipment is used in the course of criminal activity or to facilitate or enable any criminal act to take place.10. Cancellation 10.1. You may cancel this Policy at any time for any reason. If You pay Your Premium in full up front, You may cancel by calling Apple on +44(0)800 107 6285 or by writing to: Apple Customer Support, Hollyhill Industrial Estate, Hollyhill, Cork, Republic of Ireland.
If You pay Your Premium in Instalments You may cancel by contacting the Payment Plan Provider and request that they cancel Your Policy on Your behalf.10.2. To receive any refund, You may be asked to provide Your original sales receipt and/or Your POC certificate.10.3.
- If You cancel You may be entitled to a refund of Premium which will be calculated on the following basis: 10.3.1.
- If You cancel this Policy within thirty (30) days of the date of purchase of Your Policy and You have paid Your Premium in full upfront, You will receive a refund of the whole Premium You paid, or if You cancel this Policy within thirty (30) days of the date of purchase of Your Policy and You have chosen to pay Your Premium by Instalments, You must inform the Payment Plan Provider in accordance with clause 10.1 and request that it cancel Your Payment Plan Agreement.
In these circumstances, the Payment Plan Provider will refund to You any Instalment payments You have made.10.3.2. If You cancel more than thirty (30) days after the Policy purchase date and You pay Your Premium in full upfront, You will receive a refund of a proportion of the Premium You paid based on the remaining portion of the Coverage Period.
If You have chosen to pay Your Premium by Instalments and You cancel Your Policy more than thirty (30) days after the date You purchased Your Policy, You will not be entitled to receive a refund of the Instalment payments You have made.10.3.3. If You have already made a valid claim under this Policy, then – whenever You cancel – AIG will deduct from any refund the value of the benefit You received, which may result in no refund of Premium being due to You.10.3.4.
Any refund to which You are entitled shall be paid either by crediting the debit or credit card You used to purchase the Policy or, if this is not possible, then by a bank transfer to You.10.4. Any refund due may be net of any Insurance Tax that was included in the Premium if this cannot be recovered from the tax authorities.11.
Transfer of Policy 11.1. You may transfer this Policy when You transfer the Covered Equipment to someone else who is resident in the UK (excluding Isle of Man and Channel Islands) aged eighteen (18) years or over, and the new party will be covered for the remainder of the Coverage Period. A Business Customer may only transfer this Policy to another Business Customer.11.2.
You must notify Apple, on behalf of AIG, of the transfer as soon as possible by calling Apple on +44(0)800 107 6285 or by writing to Apple Customer Support, Hollyhill Industrial Estate, Hollyhill, Cork, Republic of Ireland. When notifying Apple of the transfer of the Policy, You must provide the serial number of the Covered Equipment, and the name, address and email address of the new owner or lessee so that Apple can send an updated POC certificate to the new owner or lessee.
- You must provide the new owner or lessee with these terms & conditions and notify them of the number of claims, if any, for Accidental Damage which You have made.11.3.
- The Policy transfer will be effective when Apple, on behalf of AIG, issues an amended POC certificate to the transferee.12.
- Complaints 12.1.
AIG and Apple believe You deserve courteous, fair and prompt service. AIG has asked Apple to deal with claim and underwriting complaints on its behalf to ensure You have one point of contact on all matters. If there is any occasion when the service You receive does not meet Your expectations, please contact Apple using the appropriate contact details below, providing Your name and Covered Equipment serial number to help Apple deal with Your comments more efficiently.
Apple can deal with an enquiry in the European language of Your country of residence.12.2. If Apple is unable to acknowledge a complaint within five (5) business days of receiving it, keep You informed of progress, and resolve matters to Your satisfaction within eight (8) weeks, You may be entitled to refer the complaint to one of the following ombudsmen who will review Your case.
Apple will provide details of how to do this when it provides its final response letter addressing the issues raised.12.3. Please note: An ombudsman may not consider a complaint if You have not provided Apple with the opportunity to resolve it previously.
- You may refer Your complaint to: Following this complaint procedure does not affect Your right to take legal action.12.4.
- If you wish to complain about an insurance policy purchased online, you may be able to use the European Commission’s Online Dispute Resolution platform, which can be found at ec.europa.eu/consumers/odr,13.
Financial Services Compensation Scheme (FSCS) 13.1. AIG is covered by the Financial Services Compensation Scheme (FSCS). If AIG is unable to meet its financial obligations, You may be entitled to compensation from the scheme depending on whether You are an eligible claimant, the type of insurance and the circumstances of the claim.
Further information about compensation scheme arrangements is available from the FSCS at fscs.org.uk, and on +44 (0)20 7741 4100 or +44 (0)800 678 1100.13.2. If You are a Business Customer, Your ability to make a claim to the FSCS will depend on the type of business and the circumstances of the claim.14.
General Information 14.1. This Policy will be governed by English law and You and AIG agree to submit to the courts of England and Wales to determine any dispute arising under or in connection with it, unless You reside in Scotland or Northern Ireland, in which case the law applicable to that jurisdiction will apply and its courts will have exclusive jurisdiction.14.2.
- The terms & conditions of this Policy will only be available in English and all communication relating to this Policy will be in English.14.3.
- The insurance is underwritten by American International Group UK Limited which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Firm Reference Number 781109).
This information can be checked by visiting the Financial Services register ( register.fca.org.uk ). Registered in England: company number 10737370. Registered address: The AIG Building, 58 Fenchurch Street, London EC3M 4AB.14.4. Apple Distribution International and its authorised agents or representatives distribute, sell, administer and handle claims under this Policy on AIG’s behalf.
Apple Distribution International has its registered office at Hollyhill Industrial Estate, Hollyhill, Cork, Republic of Ireland. Apple Distribution International is regulated by the Central Bank of Ireland.14.5 Only You (or Your legal representative in the event of Your death) and AIG may enforce the terms of this Policy, and the provisions of the Contracts (Rights of Third Parties) Act 1999 do not otherwise apply.
How AIG uses Personal Information AIG is committed to protecting the privacy of customers, claimants and other business contacts. “Personal Information” identifies and relates to you By providing Personal Information, you give permission for its use as described below.
The types of Personal Information AIG may collect and why – Depending on our relationship with you, Personal Information collected may include: identification and contact information and other Personal Information provided by you. Personal Information may be used for the following purposes: • Insurance administration, e.g., communications, claims processing and payment • Management and audit of our business operations • To comply with applicable laws or to respond to requests from public or government officials with a court order in the investigation, detection or prevention of fraud.
• Establishment and defence of legal rights • Legal and regulatory compliance, including compliance with laws outside your country of residence • Monitoring and recording of service and support calls for quality, training and security purposes Sharing of Personal Information – For the above purposes Personal Information may be shared with our group companies, brokers and other distribution parties, insurers and reinsurers and other service providers.
- Personal Information will be shared with other third parties (including government authorities) if required by law.
- Personal Information may be shared with prospective purchasers and purchasers, and transferred upon a sale of our company or transfer of business assets.
- International transfer – Due to the global nature of our business Personal Information may be transferred to parties (including our group companies, our service providers, and governmental authorities, for the purposes set out above) located in other countries, including the United States and other countries with different data protection laws than in your country of residence.
For example, Personal Information may be transferred overseas to group companies in the United States who provide centralized IT support services. Security and retention of Personal Information – Appropriate legal and security measures are used to protect Personal Information.
AIG’s service providers are also selected carefully and required to use appropriate protective measures. Personal information will be retained for the period necessary to fulfill the purposes described above. Requests or questions – To request access or correct inaccurate Personal Information, to request the deletion or suppression of Personal Information, or to object to its use, please e-mail: [email protected] or write to Data Protection Officer, American International Group UK Limited, The AIG Building, 58 Fenchurch Street, London EC3M 4AB, United Kingdom.
Does AppleCare cover drop damage Macbook Pro?
What doesn’t AppleCare include? –
Accidental damage: AppleCare doesn’t cover any kind of accidental damage. AppleCare excludes damage from liquid spills, screen punctures or cracks, or damage from incidents such as dropping your Mac (ugh). In other words, standard AppleCare only covers issues that were present in the Mac when you bought it, and only if they emerge during the first year of use.
More than 90 days of technical support: With standard AppleCare, after the first three months of purchasing your Mac, you’re on your own for solving technical questions.
What is classed as cosmetic damage?
What Is Cosmetic Damage? Cosmetic damage refers to damage that has had no impact on the structure or function of your vehicle. This damage could be paint scratches, scraped bumpers, or dings on the body.
Does warranty cover dents and scratches?
Does My Warranty Cover Dents & Scratches? – To get right to it, whether it’s a manufacturer’s warranty on a new car right from a dealership or an extended car warranty plan or vehicle service contract on a used car, it will not cover scratches, dents or door dings of any sort.
Instead, your auto insurance company will often cover cosmetic damage to your car, depending on the incident that caused the dent or scratch. For example, while your car insurance policy will help with cosmetic issues due to an accident as part of your policy’s collision coverage or even help with vandalism or severe weather, issues caused by general corrosion likely won’t be covered.
Even still, if the scratch or dent is covered, you will most likely have to pay a deductible, so knowing how to repair a dent or scratch can help save you time and money instead of going to a body shop or other repair facility.
What damage does AppleCare not cover?
What is not insured? loss or theft, normal wear and tear, intentionally- caused damage, fire or cosmetic damage which does not affect the functionality of the device. defect in design, workmanship, modification or any alteration of the covered Apple device. the Apple or Beats-branded covered devices under the policy.
Is AppleCare worth the extra money?
With starting prices of $999 and $1,099, respectively, Apple’s new iPhone 14 Pro and 14 Pro Max aren’t cheap. So it should come as no surprise that they’re also costly to fix. Have a cracked screen on your 14 Pro Max? Your friendly neighborhood Apple Store will replace it for $379, $50 more than it would cost to get that repair on an iPhone 13 Pro Max.
A new battery will cost you $99, and if you need the 14 Pro Max’s rear camera fixed, that’ll cost $219. (Those prices are higher than for previous iPhones.) Break any other part of the 14 Pro Max and it will cost you $699 to repair, though problems stemming from manufacturing issues are covered under the warranty.
But if you shell out $199 for an AppleCare+ plan, these problems are a lot cheaper to deal with. The screen replacement deductible will run you just $29. For other accidental damage, the fee is $99. And as part of the deal, you also get priority 24/7 tech support, and you can get loss and theft protection for an additional fee.
- So is it worth it? Given the significant increases in repair pricing for iPhones in recent years, AppleCare+ might let you rest easier, especially if you (or others in your family) are prone to dropping phones.
- But that doesn’t make AppleCare+ a wise investment for everyone.
- Here’s a deeper look at how much AppleCare+ plans cost and what they cover.
You can buy AppleCare+ at any point during the first 60 days of owning a new iPhone. The basic plan, which covers you for two years from the date of purchase, covers up to two incidents of accidental damage in each 12-month period. It also includes battery service or a replacement battery if your phone retains less than 80 percent of its original capacity.
For an additional $70, you’re also covered for up to two incidents of theft or loss in each 12-month period. If you have more than two incidents of breakage, loss, or theft every 12 months, you’re back to paying the full cost of repair or replacement. Note that deductibles on repairs vary, but there’s a standard $149 deductible for loss and theft protection, regardless of the phone model being covered.
You can buy an AppleCare+ plan for an iPhone 14 as well as models like the iPhone 12 that have been in the lineup for a few years. The prices are below. iPhone 14 Pro, 14 Pro Max • Standard AppleCare+: a one-time fee of $199 (for two-year coverage) or $9.99 per month.
• AppleCare+ with theft and loss protection: $269 (for two-year coverage) or $13.49 per month. iPhone 14 Plus • Standard AppleCare+: a one-time fee of $179 (for two-year coverage) or $8.99 per month. • AppleCare+ with theft and loss protection: $249 (for two-year coverage) or $12.49 per month. iPhone 14, iPhone 13, iPhone 13 mini, iPhone 12 • Standard AppleCare+: a one-time fee of $149 (for two-year coverage) or $7.99 per month.
• AppleCare+ with theft and loss protection: $219 (for two-year coverage) or $11.49 per month. iPhone SE (3rd Generation) • Standard AppleCare+: $79 (for two-year coverage) or $3.99 per month. • AppleCare+ with theft and loss protection: $149 (for two-year coverage) or $7.49 per month.
Whether those prices are worth it depends on what kind of phone you have and how much risk you’re comfortable with. Let’s say you lose your iPhone 14 Pro and have theft and loss coverage. Your replacement costs are going to total $418 ($149 deductible plus the $269 you paid for the Apple Care+ plan). That’s a substantial amount to save when you’re talking about a $1,000 phone.
But the savings aren’t as great in some other circumstances. If you get Apple Care+ for an iPhone 12 and then crack the screen, you’ll have to pay $29 as your deductible. Add the $149 fee for Apple Care+ and your total cost will be $178. If you don’t have the protection plan and need that repair, you’ll be paying $279.
- That’s a difference of about $100.
- In CR’s annual smartphone survey, members reported that the most common reason they had their iPhones repaired was to replace the battery.
- For the iPhone 14 models, that cost without AppleCare+ is $99; for iPhone 13, 12, 11, and X models, battery replacement costs $69 until the end of February and $89 from March on.
A new battery for the models that preceded those costs $49 until the end of February and then $69 after that. These prices are much less than the $149 fee for AppleCare+, so if your main concern is the battery wearing out, it’s cheaper to just have the battery replaced without the plan.
- AppleCare+ has some restrictions.
- The plans don’t cover damage caused by “reckless, abusive, willful, or intentional conduct.” So if you were planning to test out your new phone’s toughness by running it over with a car, don’t.
- You also can’t collect on a theft or loss claim if you don’t have Find My iPhone activated at the time your device disappears.
Also, the repair costs we’re citing here are for work done by Apple. You might be able to get cheaper battery or screen replacements, for instance, at an independent shop. And if you’re not afraid of taking apart your expensive phone, Apple now offers a self-service repair option that gives you access to genuine Apple parts, the repair manual, and rental tools, but the process is,
difficult, Most people are better off leaving the repairs to professionals. When we’re talking about hundreds of dollars to replace a screen, it’s worth asking why all these repairs are so expensive. One reason is that iPhones dating back to the iPhone 8 are sheathed in glass on the back and front, making them vulnerable to damage in a fall.
The latest models feature Ceramic Shield, a material created in partnership with Corning that fuses ceramic into the front glass of the phones. Apple says the new material is four times as resistant to damage when dropped than the glass used on previous models.
But when it does break, that glass is expensive to repair. Why do today’s phones use so much glass? Because metal interferes with wireless charging, says Richard Fisco, head of electronics testing for Consumer Reports. “Apple’s designers could have used plastic, but that has a cheap look and doesn’t feel appropriate for a premium phone,” he says.
The super-sharp OLED displays used on all of the iPhone 14 models, along with iPhones going back to the XS, contribute to the higher repair costs as well. The technology—also used in high-end TVs for its deep blacks, accurate colors, and energy efficiency—doesn’t come cheap, Fisco says.
Apple has redesigned the glass back of the iPhone 14 and iPhone 14 Plus so that it’s separated from the aluminum frame, rather than being one unit as in the Pro phones and earlier iPhone models. This makes replacing the glass back easier, and therefore less expensive. For the iPhone 14, back glass damage will run you $169 without AppleCare+, and for the iPhone 14 Plus it’s $199.
Those prices are much less than the $499 and $549 repair costs for the same kind of damage to the iPhone 14 Pro or Pro Max. Either way, it’s smart to protect your iPhone with a sturdy case. There’s really no right or wrong answer about whether you should pay for AppleCare+ coverage.
- It’s all about how much risk you’re willing to assume.
- But the higher the price of the device, the more it might make sense to pay for a little peace of mind.
- If the thought of having to unexpectedly shell out nearly $600 to repair your phone is worrisome, the $79 to $269 AppleCare+ cost might well be worth it.
If you’re buying the phone for a teenager whose smartphone takes some abuse, the added insurance might save you some grief, too. Unlike automotive insurance, Apple’s coverage doesn’t hinge on past behavior. A serial phone smasher pays the same that someone who has never cracked a screen would pay. Melanie Pinola As a service journalist, my goal is to help people get the most out of their technology and other tools. Prior to joining CR, my work appeared online and in print for publications including The New York Times, Wirecutter, Lifehacker, Popular Mechanics, and PCWorld.
How long does AppleCare last Macbook?
Enjoy peace of mind when you buy AppleCare+ for Mac. – Every Mac comes with one year of hardware repair coverage through its limited warranty and up to 90 days of complimentary technical support, AppleCare+ for Mac extends your coverage from your AppleCare+ purchase date and includes unlimited incidents of accidental damage protection, each subject to a service fee of $99 for screen damage or external enclosure damage, or $299 for other accidental damage, plus applicable tax.1 In addition, you’ll get 24/7 priority access to Apple experts by chat or phone.2 Apple-certified service and support coverage 24/7 priority access to technical support Get unlimited incidents of accidental damage protection 1 Battery service coverage 1
Does AppleCare cover a cracked watch face?
Damaged glass – If the glass on your Apple Watch gets damaged, we can service it for a fee. Accidental damage isn’t covered by the Apple warranty. Damaged glass is eligible for applicable coverage for accidental damage from handling with your AppleCare+ plan.
Is liquid damage covered by AppleCare Plus iPhone?
Water and other liquid damage to iPhone or iPod isn’t covered by warranty Service for liquid damage to an iPhone or iPod isn’t covered by the Apple One-Year Limited Warranty. If liquid damages an iPhone or iPod (for example, coffee or a soft drink), the service for the liquid damage isn’t covered by the Apple One-Year Limited Warranty, but you may have rights under,
IPhone and most iPod devices that were built after 2006 have built-in Liquid Contact Indicators that will show whether the device has been in contact with water or a liquid containing water. Most iPhone and iPod devices are equipped with Liquid Contact Indicators (LCIs) that you can see from the outside.
An LCI will activate when it contacts water or a liquid containing water. The indicator’s color is normally white or silver, but when it contacts water or a liquid containing water, it will turn fully red. An LCI won’t activate because of humidity and temperature changes that are within the product’s environmental requirements.
|Product||Externally visible Liquid Contact Indicator location|
|iPhone 14 Plus*|
|iPhone 14 Pro*|
|iPhone 14 Pro Max*|
|iPhone 13 mini, iPhone 13|
|iPhone 13 Pro|
|iPhone 13 Pro Max|
|iPhone 12, iPhone 12 mini|
|iPhone 12 Pro|
|iPhone 12 Pro Max|
|iPhone 11 Pro, iPhone 11 Pro Max|
|iPhone XS, iPhone XS Max, iPhone X|
|iPhone 8, iPhone 8 Plus, iPhone SE (2nd and 3rd generation)|
|iPhone 7, iPhone 7 Plus|
|iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus|
|iPhone 5, iPhone 5C, iPhone 5s, iPhone SE|
|iPhone 4, iPhone 4s|
|iPhone 3G, iPhone 3GS|
|iPod shuffle (3rd generation)|
If you aren’t sure if liquid exposure is causing an issue for your device, even if you see a red LCI, contact AppleCare or an authorized iPhone service provider for help. * iPhone 14 models in the U.S. don’t have an external Liquid Contact Indicator (LCI).
How much is liquid damage with AppleCare Plus?
AppleCare+ – AppleCare+ is a bit more flexible. This new service tier from Apple offers the option to pay a discounted rate from normal retail repairs, for two accidental incidents – think of it like an insurance plan with a deductible. The buy-in price for AppleCare+ ranges from $249 to $379 depending on the model of Macbook you are purchasing AppleCare+ for.